Privacy Policy

Solis Collection Travel Group ("Solis Collection", "Solis", "we", "us"), is operated by Melanie Hardie, an independent travel advisor affiliated with Trevello Travel Group Inc. At Solis Collection, we architect exclusive travel experiences with absolute discretion. This Privacy Policy details how we collect, utilize, and fiercely protect your personal information, whether interacting with our digital platform, through direct email correspondence, or during private advisory calls.

1. Information Collection

We collect specific categories of information to engineer seamless experiences, execute flawless logistics, and optimize our digital platform. This includes:

• Identity & Contact Data: Including your first and last name, email address, and phone number when you submit an inquiry or subscribe to The Executive Brief.
• Travel & Inquiry Data: Initial logistical details provided via our intake forms, including anticipated travel dates, investment parameters, and destination preferences.
• Logistics & Booking Data: Highly sensitive information required to formally execute reservations and manage itineraries, including passport details, dates of birth, known traveler numbers, secure payment profiles, dietary requirements, and specialized personal preferences.
• Technical & Usage Data: Automatically collected metrics when you interact with our platform, such as your IP address, browser type, device identifiers, and browsing patterns. We utilize cookies and similar tracking technologies to analyze site performance and refine our editorial content.

2. How We Use Your Information

Your data is exclusively used to facilitate our private advisory services. We do not, under any circumstances, sell your personal information. We utilize your data to:

• Travel Planning & Proposals: Architect bespoke travel concepts, source exclusive inventory, and generate initial itineraries and quotes based on your specific parameters.
• Booking & Execution: Formally secure reservations, manage complex logistics, and securely process transactions with our curated network of global hospitality partners.
• Lifecycle Communication: Provide uncompromising, high-touch support before your departure, offer real-time logistical management during your journey, and conduct post-travel debriefs to refine your future portfolio.
• Editorial Curation: Deliver tailored insights and exclusive access through our Executive Brief publication (which you may opt out of at any time).
• Platform Optimization: Analyze technical metrics to secure our digital infrastructure, improve platform performance, and continually refine the overall user experience.

3. How We Share Your Information

We operate with strict discretion and only share your information with trusted entities required to execute your travel arrangements. We may share your data with:

• Travel Suppliers & Partners: To fulfill your bookings, we must securely transmit necessary logistical data (such as names, passport details, and preferences) directly to airlines, hoteliers, cruise lines, and on-the-ground operators.
• Our Host Agency: Solis Collection operates in affiliation with our host agency, Trevello Travel Group. Your data is securely managed within our shared CRM infrastructure to ensure compliance, operational support, and seamless booking execution.
• Operational Service Providers: We utilize trusted third-party technology platforms (such as scheduling tools, email distributors, and cloud hosting) to run our digital infrastructure. These providers are authorized to process your data strictly to perform services on our behalf.
• Legal & Compliance Authorities: We will disclose information if required to do so by law, or to protect the safety, rights, and property of Solis Collection, our clients, or the public.

4. Third-Party Infrastructure

To operate at the highest standard, Solis Collection leverages elite third-party software (including specialized travel CRMs and database hosting). When you interact with our embedded forms or white-label sites, your data is securely processed through these partners in accordance with their respective privacy standards.

5. Children's Privacy

The Solis Collection platform and our advisory services are engineered strictly for adults. We do not intentionally or directly collect personal information from children under the age of 16.

6. Your Privacy Rights & Consent

You maintain absolute ownership over your personal data. Depending on your jurisdiction, you have the right to access, correct, or request the deletion of the personal information we hold on file.

Furthermore, you may withdraw your consent for marketing communications at any time. Every edition of The Executive Brief includes a frictionless, one-click unsubscribe mechanism. Please note that even if you opt out of marketing communications, we will still send you critical logistical updates regarding your active travel bookings.

7. Policy Updates

As we continually evolve our digital infrastructure and integrate new proprietary tools, we may update this Privacy Policy to reflect those operational changes. We will post the updated notice on this page, and the "Last Updated" date at the top of the document will reflect the most current version. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is architected within our systems, please contact us directly: